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Privacy and Cookies


PEPPY GROUP (UK) (“Peppy”, “we”, “our”, “us”) is a trading name of PEPPY GROUP (UK) LIMITED, a limited company registered in England and Wales with company number 09823377. Our registered office is 3 More London Riverside, London, SE1 2RE. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy & Cookies Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by PEPPY GROUP (UK) to enable our online visitors to be fully informed of our Privacy Policies. By visiting PEPPYGROUP.COM, you are accepting and consenting to the practices described in this Privacy & Cookies Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about PEPPY GROUP (UK)’s Privacy & Cookies Policy and Terms and Conditions as well as requiring their consent to the Privacy & Cookies Policy and Terms and Conditions before registering or placing an order with PEPPY GROUP (UK).

This Privacy & Cookies Policy does not apply to websites maintained by other companies or organizations to which we link and PEPPY GROUP (UK) is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy & Cookies Policy of such other companies or organizations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?

PEPPY GROUP (UK) collects personal information in several ways when you place an order or register for a service offered by PEPPY GROUP (UK). By registering, you are consenting to the collection of your personal data. If an order is placed with us, we may need to hold personal information including your name, email address, phone numbers, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

WHAT ABOUT COOKIES?

Our site may use cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

  • Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

  • Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

  • Customer preference cookies

When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

  • Targeting or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

PEPPY GROUP (UK) may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account.

Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within PEPPY GROUP (UK) LIMITED. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish-lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

From time to time PEPPY GROUP (UK) may employ third party business partners to collect personal information on PEPPY GROUP (UK)’s behalf. PEPPY GROUP (UK) may also share your data with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by PEPPY GROUP (UK) to comply with applicable data protection law.

MARKETING OPT-IN AND OPT-OUT PROVISIONS

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

  • Email alerts for new products, features, enhancements, special offers, partnership opportunities, contests, events of interest, and one-off marketing promotions.
  • Direct mail alerts for new products, features, enhancements, special offers, partnership opportunities, contests, events of interest, and one-off marketing promotions.

Marketing communications you subscribe to will only be sent by PEPPY GROUP (UK) LIMITED.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. To opt-out of direct mail service or updates, please contact PEPPY GROUP (UK) on 0207 993 8986 (UK) or +44 (0) 207 993 8986 (international) or by email at info@peppygroup.com.

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION PEPPY GROUP (UK) MAINTAINS?

If for any reason you are concerned that the personal information held by PEPPY GROUP (UK) is not correct, please contact PEPPY GROUP (UK) on 0207 993 8986 (UK) or +44 (0) 207 993 8986 (international) or by email at info@peppygroup.com

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send a message to the relevant PEPPY GROUP (UK) department.

If you wish to talk to us please call 0207 993 8986 (UK) or +44 (0) 207 993 8986 (international) or write to: c/o Data Protection Officer, PEPPY GROUP (UK) LIMITED, 3 More London Riverside, London, SE1 2RE.

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